I'm sure the folks here will feel my pain. And let me preface that this is neither MAK's nor Big Poppa's fault.
So my new MAK 2 Star shows up via UPS trailer this morning. I was immediately put off by the driver whose first words to me were to complain about the lift gate motor being intermittently broken. That was followed by him using some expletives to describe his coworkers who apparently didn't load the grill properly, forcing me to get into the trailer to help put the pallet jack under it while he leaned it over on its little pallet. We finally got it off the trailer and dragged it up to my garage. I signed and he left.
This is where things got worse. I should have checked all 4 sides of the box while he was there. This is what I found on the one end:
So I open the lid and immediately take out what's on that side because it doesn't look promising. And it's not. A large piece of the panel has a drag mark from whatever hit it:
The ding actually dented the metal into the other side:
To add insult to injury look where it happened in relevance to the sticker:
Now I know a scratched and dented panel for the base isn't going to stop the unit from cooking, but when you pay this much for something you want to believe that the people involved in getting it to you, in this case UPS, can actually deliver it without screwing it up. All you read anymore is how the USA is becoming nothing more than a service industry. Seems we can't even count on that.
Anyway, here's to hoping for better luck with my new grill!
So my new MAK 2 Star shows up via UPS trailer this morning. I was immediately put off by the driver whose first words to me were to complain about the lift gate motor being intermittently broken. That was followed by him using some expletives to describe his coworkers who apparently didn't load the grill properly, forcing me to get into the trailer to help put the pallet jack under it while he leaned it over on its little pallet. We finally got it off the trailer and dragged it up to my garage. I signed and he left.
This is where things got worse. I should have checked all 4 sides of the box while he was there. This is what I found on the one end:
So I open the lid and immediately take out what's on that side because it doesn't look promising. And it's not. A large piece of the panel has a drag mark from whatever hit it:
The ding actually dented the metal into the other side:
To add insult to injury look where it happened in relevance to the sticker:
Now I know a scratched and dented panel for the base isn't going to stop the unit from cooking, but when you pay this much for something you want to believe that the people involved in getting it to you, in this case UPS, can actually deliver it without screwing it up. All you read anymore is how the USA is becoming nothing more than a service industry. Seems we can't even count on that.
Anyway, here's to hoping for better luck with my new grill!
Or they will just ship you a new one.
