JimmyDings
New member
Greetings all:
I thought long and hard about this before posting and decided to go ahead!
A couple weeks ago I had ordered a Mak 2 star and received in Perfect condition. As stated before, during the initial burn, she blistered in the powder coat and upon posting (thinking it was no big deal), MakDaddy pointed out this was not normal.... that was #628.........beautiful unit. After a couple emails with MakDaddy, it was decided to send another unit.......btw, It was Bob's insistence to send another unit, as he wanted to insure his quality and customer impressions of his product.
So they strived to ship another unit the very next day, which they did and Friday, # 643 arrived and was ready to be put to work. The beauty of this transaction was how well parts interchanged with each other, meaning their specs and tolerances for these units are identical no matter what number unit you have. Bob shipped me another 2 Star COMPLETE and I only took the main body and the heat deflector, and everything went back together perfectly. I repacked up # 628 and the shipper picked it back up the same day for it's trip back to R&D at Mak.
Fired up #643 for it's initial burn and she blistered the same as before. I was bummed. I email Bob, and he responded within 5 minutes. He felt it was a lack of, or no Mica added to the powdercoat during production. He was awesome! He was more apologetic than needed, but assured me he was gonna make things right. He offered to send another unit, but first is going to do the test burn at the factory to insure everything's fine. The beauty of Mak and Bob, is that they are allowing me to use this unit for low and slow cooking until they get me another unit. All I could say was WOW! Bob, allowed me to use this unit and keep my wife onboard with everything happening.
Saturday, I used the 2 Star to do my first real cook on a pellet fired smoker. I cooked Boneless chicken breasts wrapped in bacon after they had been marinated in Coke a Cola, Onions and Garlic........using Oak and Cherry mixed pellets. They were awesome and my Wife and Dad raved about the unit. I TOOK PICS......lol and will post in the gallery toady I hope.
The moral of this story and the reason I posted all of this.........ANYTHING can happen during production. I realize that and everyone should as well. It's how the company responds to issues and handles them which can and will set them above all of the rest.
The powercoat issue was beyond Mak's control. The way Bob and Mak have handled all of this is nothing short of spectacular. Excellent communication and actions have continued to keep my opinion of this company in the highest regard.
I want ALL prospective buyers of a pellet fired smoker to remember these actions......should something arise......before they make a final decesion on a product and or company.
Mak has been a true class act with what I feel is a product unmatched or unequaled in these types of units!
Sincerely, Jim Batruch
Aka JimmyDings
I thought long and hard about this before posting and decided to go ahead!
A couple weeks ago I had ordered a Mak 2 star and received in Perfect condition. As stated before, during the initial burn, she blistered in the powder coat and upon posting (thinking it was no big deal), MakDaddy pointed out this was not normal.... that was #628.........beautiful unit. After a couple emails with MakDaddy, it was decided to send another unit.......btw, It was Bob's insistence to send another unit, as he wanted to insure his quality and customer impressions of his product.
So they strived to ship another unit the very next day, which they did and Friday, # 643 arrived and was ready to be put to work. The beauty of this transaction was how well parts interchanged with each other, meaning their specs and tolerances for these units are identical no matter what number unit you have. Bob shipped me another 2 Star COMPLETE and I only took the main body and the heat deflector, and everything went back together perfectly. I repacked up # 628 and the shipper picked it back up the same day for it's trip back to R&D at Mak.
Fired up #643 for it's initial burn and she blistered the same as before. I was bummed. I email Bob, and he responded within 5 minutes. He felt it was a lack of, or no Mica added to the powdercoat during production. He was awesome! He was more apologetic than needed, but assured me he was gonna make things right. He offered to send another unit, but first is going to do the test burn at the factory to insure everything's fine. The beauty of Mak and Bob, is that they are allowing me to use this unit for low and slow cooking until they get me another unit. All I could say was WOW! Bob, allowed me to use this unit and keep my wife onboard with everything happening.
Saturday, I used the 2 Star to do my first real cook on a pellet fired smoker. I cooked Boneless chicken breasts wrapped in bacon after they had been marinated in Coke a Cola, Onions and Garlic........using Oak and Cherry mixed pellets. They were awesome and my Wife and Dad raved about the unit. I TOOK PICS......lol and will post in the gallery toady I hope.
The moral of this story and the reason I posted all of this.........ANYTHING can happen during production. I realize that and everyone should as well. It's how the company responds to issues and handles them which can and will set them above all of the rest.
The powercoat issue was beyond Mak's control. The way Bob and Mak have handled all of this is nothing short of spectacular. Excellent communication and actions have continued to keep my opinion of this company in the highest regard.
I want ALL prospective buyers of a pellet fired smoker to remember these actions......should something arise......before they make a final decesion on a product and or company.
Mak has been a true class act with what I feel is a product unmatched or unequaled in these types of units!
Sincerely, Jim Batruch
Aka JimmyDings