View Full Version : My Story of Green Mountain Grills Customer Service!!

12-02-2010, 12:08 PM
I had recently purchased a GMG Daniel Boone model grill.. Only had done a couple of cooks.. Thanksgiving Day I had a 11 lb Standing Rib roast to cook.. grill would not come up to temp..
After determining the auge wasn't running correctly I emailed GMG (figuring a response Fri or Mon due to holiday) To my pleasant surprise David from GMG responded made several suggestions but alas none worked..Reno was closed Fri but their Salina,KS facility was working.. Bright and early Tues I had a new auger motor/gearbox assy in hand..

The grill seems to be up to par now.. I just wish I had more than two thumbs to point up for Green Mountain Grills customer service..


Big Poppa
12-02-2010, 12:55 PM
Sounds great Dave!

Big Poppa
12-02-2010, 06:49 PM
Costomer service is so important I love hearing great stories of it