Please choose your dealer wisely
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Please choose your dealer wisely
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Thread: Please choose your dealer wisely

  1. #1
    Administrator Big Poppa's Avatar
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    Please choose your dealer wisely

    Here is what we do, along with some explanations of how the whole process works:

    We only authorize your card at time of ordering. We never charge your card until the smoker is picked up at MAK and on the truck. We don't sit on your money for a week and then place the order with MAK, it's not how we do things. Your order will be placed at MAK within 24 business hours of receiving it here in our office.

    Please note: If you pay with PayPal or Amazon Payments/Pay with Amazon, we cannot control these platforms, and your money will be debited from your account on their terms - which is immediately.

    We are in very good credit standing with all of our suppliers. Once we receive your order, we will turn around and submit it to MAK for processing and shipment. Our orders will never be held due to late payments.

    We are open Mon-Friday 7:30am to 5pm PST. You can call us at 877-828-0727 and a real live person will answer the phone. We have a small staff of 3, so you will most likely speak to the same person each time you call. If you don't like to talk on the phone, you can email us at customerservice@bigpoppasmokers.com, or live chat us during business hours.

    All of our MAK orders are shipped within 3-5 business days direct from the factory - most times sooner. In the rare instance of a back-order or lengthened lead time, we will advise you at time of order with what the expected shipping date will be.

    Lift gate service is exactly that. You will get a call from a freight carrier to schedule delivery once your MAK arrives at a local terminal. Then, they will come with a lift gate truck and a pallet jack. The carrier will remove your MAK from the truck and will place your packaged smoker where you want it on your driveway... provided it isn't up a mile long driveway, over grass/gravel/mud, and is easy to get to. Please keep in mind, not all delivery drivers will be helpful - even though we are paying them to be. That is the one thing we wish we could control.

    We have been the #1 MAK dealer in the world for 2013, 2014, 2015, and 2016 for a reason! Give us a call at 877-828-0727 - we'd love to earn your business.
    Last edited by JessieBPS; 03-23-2017 at 02:44 PM. Reason: Update on 3/23/2017 due to outdated post

  2. #2
    Not to mention the incredible service on orders for pellets, sauces, rubs, etc. BPS is my dealer of choice!

  3. #3
    Member Elderberry's Avatar
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    Just left of the Illinois River in the middle of the state...
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    I said this in the other thread but wanted to say it here too.

    I recently ordered a pellet grill from Bigpoppasmokers.com and after I placed the order I called Jessie to make sure I had the order correct. Jessie immediately noticed that I had ordered an extra accessory that wasn't needed. She fixed the order for me, saved me some money in the process, and told me when to expect everything to ship. In addition to being on top of her game she was also very helpful and pleasant.

    I did my research and found some great folks to do business with....

    JJ...
    MAK 2 Star General #524... Suuuuweeeet....
    Weber 22.5 Performer with Smoke n Sear
    Weber Genesis S-330
    Homegrown sidebox - retired
    WSM - retired

    "Success makes life easier -- it doesn't make living easier"... Springsteen...
    R.I.P. Clarence... You were the best I ever heard...

  4. #4
    What does it cost for the white glove service. I am thinking of buying the Mak 2. But I will need to get it into the garage from the street?

  5. #5
    We only authorize your card at time of ordering. We never charge the card until the smoker is on the truck. We dont sit on your money.....EVER.

    WELL, YOU CERTAINLY DID NOT HESITATE TO CHARGE MY CARD LONG BEFORE SHIPPING MY SMOKER!! I PLACED AN ORDER AUGUST 29, AND WAS BILLED ON AUGUST 30. IS MY MAK ONE STAR ON THE TRUCK? WHEN I CALLED ON SEPTEMBER 2, I WAS TOLD "LIKELY TO BE SHIPPED NEXT WEEK" I CALLED AGAIN TODAY (SEPT 12) , AND WAS TOLD THAT I WOULD RECEIVE A RETURN CALL "RIGHT AWAY". STILL NO CALL. STILL NO MAK.

    We are in very good credit standing with all of our suppliers.

    We operate 7 days a week to help you out

    TRIED TO CONTACT BPS LAST WEEKEND VIA ONSITE CHAT SERVICE, STILL NO ANSWER

    All of our Mak's are shipped within 48 hours direct from the factory...most times sooner. IN the rare instance of a back order we will advise you at time of order the expected shipping date.

    OBVIOUSLY, THIS HAS NOT HAPPENED. I HAVE NOT RECEIVED MY SMOKER NOR HAVE I BEEN ADVISED OF A SHIPPING DATE. AND I LIVE IN THE SAME STATE THAT BUILDS MAK GRILLS.

    Our "White Glove" service is truly that. You will get a call from UPS scheduling a delivery, they will come with a lift gate...and then a pallet jack and will place your smoker where you want it provided it isnt over hill and dale!

    We do not include standard features and claim that they are extra.

    We are the number one MAK dealer in the world.

    CERTAINLY SURPRISING, CONSIDERING THE LEVEL OF CUSTOMER SUPPORT THAT I HAVE RECEIVED TO DATE.

    Please contact me ASAP about my missing shipment.

  6. #6
    Administrator Big Poppa's Avatar
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    OK a lot of venom and really a cheap shot but we will take it. One of our people made a mistake. We deeply apologize for the error. There are never excuses for failing to deliver excellent customer service, but there is always an explanation. Yes Dr Dan's card was charged the next day. Why? Because we shipped all the accessories and the grill should have shipped that day. It has over at least 500 times except in the post labor day flood of orders the order wasn't forwarded to MAK. Ouch.

    We are open for business 5 days a week but Jessie and I are available 7 days a week. The chat line is not staffed 24/7. The business and industry is not big enough for that.

    I'm really sorry that 4 days after that Dr. Dan didn't call us....He obviously is a very patient man...up until he lost it on my forum that I provide for free. This was the first we heard of it.

    We will leave this up. We made a mistake. We are deeply sorry and try very hard to make all of our customers and our manufacturers happy.

  7. #7
    Must be nice for him to live in a perfect world, when things like this happens in my world....I give the people I am dealing with time and opportunity to at least make it right....that certainly didn't happen here.
    MAK 2 Star (#2619) W/ Pellet Boss Remote
    Traeger Lil Tex....gone down the road
    Traeger (forgot the model)...real one, bought from Joe.

  8. #8
    Senior Member Quadman750's Avatar
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    Great White North
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    To make this right Big Poppa I think you have to post one of your competition secrets
    Memphis Elite
    Memphis Pro
    Weber Performer Deluxe
    Vision Kamado
    Vermont Castings(gasser)
    Fastest Thermapen (orange)
    Indoor Outdoor dishwasher(wife)

  9. #9
    BPS is fantastic and always looks out for us and the customers. We are all human, if you don't here back from one of us you can always call the other and we will figure it out ASAP.
    Bob
    MAK Grills
    Superior Wood Pellet BBQ Smoker Grills!
    www.makgrills.com

  10. #10
    I'm not saying I don't disagree with DrDan being upset about what happened with his particular order experience. I do think that he should've sent that post as an email to BPS instead of posting it on a public forum. Unless, BPS didn't try to remedy the situation then that's another story. However, Anyone who has dealt with BPS knows that their service is top notch.

    My experience with BPS has been great. He always answers questions and tries to help. He's very active on here. Especially for someone who is running his own business. So, I hope you were able to straighten this out with him and we can look forward to a rebuttal of some sort.

    I appreciate the site and all that I have learned from everyone on it!

    Thanks again

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