BPS took care of me even when it wasn't their fault!
Drum Smoking Big Poppa Smokers
BPS took care of me even when it wasn't their fault!
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Thread: BPS took care of me even when it wasn't their fault!

  1. #1

    BPS took care of me even when it wasn't their fault!

    A couple weeks ago I received the MAK 1 Star bottom shelf & split grate I ordered from Big Poppa Smokers only there was one problem. The package and contents were damaged by the shipper.

    It had a deep gouge in the box which bent the grate and dinged the shelf.

    One phone call to Jessie was all it took and UPS picked up the damaged goods and I just received the replacements in beautiful shape.

    Thank you to Jessie, Kristen, Nathan and Jaffrey. I know all four of you guys were involved in this.

    Thank you Big Poppa for most excellent service yet again, even when you didn't have to!
    <><
    MAK 1 Star General #651 - 2014 Model
    former owner - MAK 1 Star General #171
    22.5" Weber Performer with Stoven Pellet Grill attachment
    27 + year old 22.5" Weber Kettle (still works fine)
    Modified Horizontal Offset Smoker - used mainly for cold smoking.

  2. #2
    Yuppers they sure are awesome!
    Jim

  3. #3
    Where does all the damaged goods go? UPS have some kind of broker that buys all that stuff?

  4. #4
    Thanks for being such a good sport Cliff!

    Glad to hear that you've received everything in perfect condition this time around.
    Customer Service - Big Poppa Smokers
    jessie@bigpoppasmokers.com
    877.828.0727

  5. #5
    Ditto, They are an example of how to do it right
    WSM 22.5
    Weber Summit Gasser
    Traeger Lil Tex E

  6. #6
    TentHunter. You found out first hand what BPS customer service is like and that is normal for them. That's why if Big Poppa sells something I want he gets my business.
    MAK Grills ,BPS Drum Smoker, Ole Hickory Pits Ace BP, Hasty Bake Legacy KCBS CBJ

  7. #7
    Quote Originally Posted by jimsbarbecue View Post
    That's why if Big Poppa sells something I want he gets my business.


    Same with me!! Cant beat it!!
    MAK 2 Star #285
    Hasty-Bake Legacy
    Large Big Green Egg
    Weber Kettle
    Turbo Built In (Growing Cobwebs)

  8. #8
    Quote Originally Posted by jimsbarbecue View Post
    ... if Big Poppa sells something I want he gets my business.
    Agreed! Last week someone asked me why I didn't just go to the local Traeger dealer to buy my pellets. My answer was simple. If I can get pellets for the same price from a company that consistently takes care of me, why would I go anywhere else?
    <><
    MAK 1 Star General #651 - 2014 Model
    former owner - MAK 1 Star General #171
    22.5" Weber Performer with Stoven Pellet Grill attachment
    27 + year old 22.5" Weber Kettle (still works fine)
    Modified Horizontal Offset Smoker - used mainly for cold smoking.

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