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I have a couple questions about my Mak 2 star. When on cool down mode, at some point towards the end of the cycle the auger dumps a bunch of pellets into the fire pot. Every time I go to clean the fire pot there is a pile of unburned pellets on top of the ash. It did not used to do this. Also...

So I go to fire up my one week old 2 star general tonight and nothin. Totally dead when I hit the switch. I checked that the outlet was working and changed the fuse. Tried again and nothing, but wait! It suddenly turned on but said it was cooling down. Then it said it was on smoke and igniting...

I just got a 2 star general. I got a Simple Green grill cleaner today that does a fair job on the grill. What I can tell is that it does not do anything for the dark smoke stains on the stainless steel. What will address that? Thanks!