dstemmerman
New member
So I registered my new MAK 1 Star General over the weekend online and made a small comment about having an issue. I determined the thermocouple and igniter were not attached to the motherboard and I fixed it pretty quickly for my first smoke. Well guess who called me at 8:30am this morning. A MAK representative was calling to help me determine the cause of my issue and let me know my complimentary cook books are en route.
Are you kidding me? When was the last time you voiced a concern online to a company over a newly purchased product and they called you within 30 minutes of being open the next business day? It was even sent to their customer service team, it was just a product registration. I was shocked and amazed at the customer service they have provided. It simply reinforced my brilliant decision to purchase a MAK from BPS.
Also a nod to Big Poppa. I made a comment in this forum about having an issue and he responded to my post within 20 mins late Saturday night telling me it would be taken care of. He was exactly right.
Thanks again MAK and BPS for caring about your customers and being the best in the industry!
Darren
"New smoker but life long customer"
Are you kidding me? When was the last time you voiced a concern online to a company over a newly purchased product and they called you within 30 minutes of being open the next business day? It was even sent to their customer service team, it was just a product registration. I was shocked and amazed at the customer service they have provided. It simply reinforced my brilliant decision to purchase a MAK from BPS.
Also a nod to Big Poppa. I made a comment in this forum about having an issue and he responded to my post within 20 mins late Saturday night telling me it would be taken care of. He was exactly right.
Thanks again MAK and BPS for caring about your customers and being the best in the industry!
Darren
"New smoker but life long customer"
