To update, spoke with support, they asked I try one of 3 brand of pellets before we start swapping parts
I found some lumberjack pellets locally, and did q test, my igniter has fail now, they are sending me a new one.
I have been maually lighting with a plumber tourch be it's faster than the method in the manual lol
With the new pellet it took 8 mi Utes to hit 170 I put my pork on and bumped it to 255, it took like 4 or 5 minutes to hit 225
So this seem much more inline with what others report
I have not tried grill temps yet but 8m hopefully able to put this behind me now
wanted to update again, I got my firmware updated and now the grill is MUCH better heats faster, get hotter (600 aka self clean is what i call it lol) work better if the burn cup is full too wanted to update !
A very good habit to get into is to empty the firepot before starting the MAK. This eliminates issues that can arise on a long smoke where ash buildup can create flame outs etc... Never a good practice to wait until it gets full or partially full. JMTC