Pappymn
New member
So my much beloved red Thermapen, the fastest color of all, started acting unusual. It would not read when fully extended. Thought it might need a new battery. Replaced the battery, but the issue remained.
So I emailed Thermoworks. They responded immediately, and opened a case. They asked me to send them my super fast Thermapen for them to investigate. The same day they received the pen, they emailed me that they will be replacing my Thermapen. They were never concerned or cared that the product is out of warranty by at least a year.
Only reason I share this story is that I know you all appreciate a great product and great service. This great American company stands by their products! Though they are not made here (England), they support what they make.
So I emailed Thermoworks. They responded immediately, and opened a case. They asked me to send them my super fast Thermapen for them to investigate. The same day they received the pen, they emailed me that they will be replacing my Thermapen. They were never concerned or cared that the product is out of warranty by at least a year.
Only reason I share this story is that I know you all appreciate a great product and great service. This great American company stands by their products! Though they are not made here (England), they support what they make.